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Radical Customer Service

I was jetlagged at yet another airport. It was night three of my important, multi-city business trip. With this new client, everything had to be just right. I checked my luggage on a puddle jumper not realizing that I was supposed to pick up my bag plane-side. I...

The Sunny Side of Networking

I’d lost touch with Gary years ago. A chance meeting with a mutual friend resulted in this long overdue phone call. Shane and I were catching up on each other’s budding businesses: “Gary, before we go any further on this call, help me understand how I can send...